Fees & pricing for installation, services & equipment.
|$100||Standard Installation Credit / Debit Card Auto-Pay||Includes J Arm Mount or tripod with up to 10' of pole. 150 feet of outdoor Cat5e cable.
Single hole thru one wall.
|$150||Standard Installation with invoice billing||Includes J Arm Mount or tripod with up to 10' of pole. 150 feet of outdoor Cat5e cable.
Single hole thru one wall.
|$30-100||Non-Standard Installation Add-On||Install 4x4 post, 10' of pole & up to 300 feet of outdoor cable.
Difficult installations or requiring more than 2 hours of labor.
Does not include burial of cable.
|$50||Wireless Site Survey||Check for signal, without performing installation at the same time.
Does not apply if tech can not get required signal level.
|$50||Decline Installation||If tech arrives and can get required signal level, and/or customer declines standard installation to be performed.|
|$25||Customer No-Show||If tech arrives and customer is not home or a decision making person, over 18 years old is not present at scheduled installation time.|
|$ FREE||Service Plan Change||Change Your Service Plan|
|$ FREE||Update Personal Info||Update your contact info or payment method.|
|$50+||Standard Service Call||Reprogramming equipment, repairing customer damaged cable, moving cable or antenna, adding additional equipment, re-aligning antenna.|
|$100||Additional Router Installation||Includes a CWW Router and installation of extra cable, up to 100' indoor.|
|$10||Remote WIFI Password Change||Requires a City Wide WIFI owned & managed router that we can remotely access.|
|$10/mo||Vacation Standby||Keep equipment installed, but on standby mode, when you're gone for extended periods of time.|
|$10-100||Remote Troubleshooting||Troubleshooting of customer's equipment, beyond the WIFI Router.|
|$25||Resume Suspended Service||Fee set when customer is over 30 days past due & service is suspended for non-payment|
|$50-100||Re-installation Of Equipment||Installation of equipment, after a customer has canceled or been disconnected & equipment removed and customer later resumes service.|
|$150||Non-Return of Antenna||If customer cancels service or is disconnected for non payment, and does not return or allow pickup of antenna.|
|$20||Non-Return of Power Adapter||If customer cancels service or is disconnected for non payment, and does not return or allow pickup of power adapter (POE).|
|$50||Non-Return of WIFI Router||If customer cancels service or is disconnected for non payment, and does not return or allow pickup of CWW owned WIFI Router.|
|$25||Returned / Bounce Check||Fee applied if customer's check is returned as NSF.|
Fees may be applied at any time, using any form of payment we have on file.